Delete your Thermal account
Last updated: 19 June 2026 · Thermal, operated by GenusCore.
This page explains how to request deletion of your Thermal account
(operated by GenusCore) and the personal data associated with it.
How to request deletion
- Email support@greysensegroup.co.za from the email address
registered to your Thermal account.
- Use the subject line “Delete my account”.
- Include your account email address (and, if you have one, your unit ID) so we
can locate and verify the account.
We verify that the request comes from the account holder, then process the
deletion. You will receive confirmation once it is complete.
What data is deleted
- Your account profile — name, email address, phone number and login credentials.
- Push-notification tokens and notification preferences.
- App crash / diagnostic identifiers associated with your account.
- Unit telemetry (temperature, mode, energy and water readings) linked to your account.
What data is kept, and for how long
- Billing, invoice and payment records are retained for up to 5 years
after deletion to meet South African tax and accounting obligations, then deleted.
- Aggregated or anonymised data that can no longer identify you may be kept
to operate and improve the service.
- Residual copies in encrypted backups are purged within 30 days.
Timeframe
Verified deletion requests are completed within 30 days of receipt.
Contact
GenusCore — support@greysensegroup.co.za ·
Privacy Policy